English translation. The Russian original is the authoritative version.
Return conditions are established by section 8 of the Offer Agreement in effect on the date of the agreement with the Customer. The procedure provided for by the edition dated 01.08.2026 is given below. Previous editions are available in the archive: the edition in effect on the date of acceptance applies to the relations of the parties.
Termination of the agreement
You have the right to terminate the agreement at any time, provided that you pay the expenses actually incurred by us and the cost of services actually rendered (clause 1 of Art. 782 of the Civil Code of the Russian Federation, clause 8.1 of the offer).
What is refundable
The unused balance of the Personal Account is not cancelled and is returned upon your application (clauses 4.6, 8.3 of the offer).
What is non-refundable
Services rendered up to the moment of termination are paid in full. A service is considered rendered on the date the link is placed (clause 6.1 of the offer); therefore, placed links are paid in full regardless of whether the paid placement period has expired (clause 8.2 of the offer).
How to submit an application
The application is sent in one of two ways:
- via the Personal Account;
- from the email address you specified during registration, to pbn@tier1.shop.
In the application, specify:
- the name of the organization or the surname, first name, and patronymic;
- the amount to be refunded;
- the bank details for the transfer.
Notary certification, a paper application, and identity documents are not required.
Deadlines
We review the application and process the refund within 10 (ten) business days from the date of its receipt (clause 8.5 of the offer).
If you purchase services as an individual for personal needs, the period is 10 (ten) days from the date the request is presented (Art. 31 of the Law "On Protection of Consumer Rights", clause 17.4 of the offer).
Where we refund
The refund is made using the same method and to the same details used for payment: to the card from which the payment was made, to the settlement account from which the funds were received, and so on (clause 8.6 of the offer). Funds are returned to the same payer — this is required by the rules of payment systems and the procedure for combating the legalization of proceeds from crime.
If a refund by the previous method is impossible — the bank card is closed or reissued, the account is closed, or the period during which the payment system allows a refund for the transaction has expired — the refund is made according to the bank details specified in the application, in the name of the same payer.
If you purchase services as a consumer
The Customer-consumer has the right to withdraw from the execution of the contract at any time, provided that the expenses actually incurred by us in connection with the fulfillment of obligations under the contract are paid (Art. 32 of the Law "On Protection of Consumer Rights", clause 17.2 of the offer). Services provided up to the moment of withdrawal are paid in full according to the applicable tariff; regarding unprovided services, the paid amount is subject to refund minus the expenses actually incurred by us, supported by documentation.
Upon discovery of defects in the service provided, you enjoy the rights provided for by Art. 29 of the Law "On Protection of Consumer Rights" (clause 17.3 of the offer).
A lawsuit may be filed at your choice — at your place of residence or stay, at the location of the Performer, or at the place of conclusion or execution of the contract (Art. 17 of the Law "On Protection of Consumer Rights", clause 17.5 of the offer). The claims procedure is optional for you.
If there were no requests for the account for a year
If you have not submitted a request within 12 months from the date the funds were credited to the Personal Account, we are entitled to ask you to determine the procedure for using the deposited funds, and in the absence of a response within 30 calendar days — to refuse to perform the contract and return the unused balance in accordance with section 8 (clause 5.11 of the offer).
Payment Rules
Security Policy. When paying for an order by bank card, payment processing (including the entry of the card number) takes place on a secure page of the processing system that has undergone international certification. Confidential data (card details, registration data, etc.) are not transmitted to the Contractor; their processing is fully protected, and no one, including the Contractor, can obtain the personal and banking data of the client.
When working with card data, the information protection standard developed by the international payment systems Visa and Mastercard — Payment Card Industry Data Security Standard (PCI DSS) is applied, which ensures the secure processing of the cardholder's bank card details. The data transfer technology used ensures the security of transactions with bank cards through the use of Secure Sockets Layer (SSL), Verified by Visa, Secure Code protocols and closed banking networks that have the highest degree of protection.
